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Returns, Replacements, Tax and Shipping Information

Tax and shipping information

Please refer to the table below.

Province Estimated Transit Days Shipping Fee Tax
British Columbia 1-4 business days FREE 5%
Alberta 2-6 business days FREE 5%
Saskatchewan 2-6 business days FREE 11%
Manitoba 3-7 business days FREE 12%
Ontario 4-8 business days FREE 13%
Quebec 4-8 business days 2% 14.975%
New Brunswick 5-9 business days 6% 15%
Nova Scotia 5-9 business days 6% 15%
PEI 6-10 business days 6% 15%
Newfoundland 8-12 business days 6% 15%
Yukon 7-11 business days 10% 5%
Nunavut 8-12 business days 30% 5%
Northwest Territories 4-8 business days 10% 5%
BC - V0T 8-12 business days 6% 5%
BC - V0L 4-8 business days 6% 5%

Returns

As our chocolate is a food product and cannot be re-sold due to Health and Safety reasons, we do not accept returns other than for quality concerns. We want our customers to be confident that when they purchase our products, they are not purchasing products previously sold and returned by other customers. Although we know the product is in the original wrapper (or packaging) and in good condition, it would never be re-offered for sale. We do not compromise on this policy.


Replacements

Any replacement needs to be initiated through the Fundraising contact centre at 1.888.478.7397 Ext. 1. Any issues encountered during the weekend should be addressed through the Fundraising contact centre by the next business day. Fundraising campaign orders will not be resolved through Purdy shop inquiries.

Replacements are the products provided in place of original due to errors in shipping and fulfillment. Replacements are to be substituted with products of equal value if not available.

Any replacements from a shop or from the warehouse will not be eligible to be delivered in the original delivery range during the submission process and will be shipped out separately based on the availability date. The Coordinator understands replacements do not have a guaranteed delivery date and may arrive after season.

Purdys will need to authorize and approve (depending on shop stock levels or availability) any in-shop or warehouse replacements. Purdys reserves the right to authorize replacements at its own discretion. In the case the replacement is not feasible, Purdys has the right to refund any products that cannot be replaced.

  • For Christmas Season, any replacements must be requested within five (5) calendar days after Coordinator receives the order.
  • For Easter Season, any replacements must be requested within five (5) calendar days after Coordinator receives the order.

Purdys may process the replacement of damaged items for no more than their original value. We reserve the right to honour any future claims against the original order.

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Coordinator Success Guide

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Support Materials

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FAQ

Coordinator’s FAQ

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Next Steps

Next Steps

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