To our Purdys community,
|As southern BC continues to weather extreme and dangerous conditions, we hope this message finds everyone well and safe. Due to reports of floods, mudslides and highway closures all shipments outside of Lower Mainland will be delayed. We will continue to monitor areas under a flood watch and evacuation orders. Please check the carrier's website for the most up-to-date status of your order. This is a fast-moving situation, we will provide updates once they are available.
|From everyone at Team Purdys, please stay safe.
| Updated: Nov 17th, 2021 10AM PST
Purdys Seasonal Programs Frequently Asked Questions
Where can I find Terms and Conditions for the program?
I started my fundraising campaign. What if I can’t reach the minimum to get 25% profit?
We want to make it easy for coordinators to run their campaigns and see results even if the minimum is not achieved. This season we’re introducing new profit levels based on your order value:
- Campaign orders* between $100 and $499.99 get a 5% profit cheque
- Campaign orders* between $500 and $749.99 get a 10% profit cheque
- Campaign orders* between $750 and $999.99 get a 20% profit cheque
- Campaign orders* $1,000 and above get a 25% profit cheque
*before taxes and shipping charges
What the minimum for the Group Savings program this Christmas Season?
Prices in the catalogue are already discounted. Your group order total needs to be a minimum of $750 before taxes and shipping to be eligible for the 25% discount.
Do you I receive any bonus items in Group Savings Program?
Group Savings Coordinators will receive one (1) bonus item per campaign after submission. Purdys reserves the right to allocate any bonus items to an order or cancel any bonus items without prior notification.
I cannot find order forms in the printed catalogue. Where can I find order forms to print?
You can find order forms in the Support Materials section.
Purdys will not accept any paper orders for data entry. It is the responsibility of the Coordinator to enter any paper orders they receive and communicate the payment method to the supporter.
- Coordinators: Head to the support materials page online.
- Supporters: Reach out to your coordinator to provide the appropriate order form.
Are you offering any enclosure cards?
Enclosure cards will no longer be provided through our Seasonal Programs (Seasonal Fundraising or Groups Savings)
How can I submit my paper order?
All orders should be completed online. Purdys will not accept any paper orders for data entry. It is the responsibility of the Coordinator to enter any paper orders they receive and communicate the payment method to the supporter.
What is the campaign submission deadline, and why is it important?
Your campaign’s submission deadline is based on the given delivery window. Each coordinator must submit their campaign on time to get their order delivered within the given delivery window. If the coordinator misses their submission date, then the delivery window will no longer apply to that specific campaign.
Once you submit your campaign, we will process and pack your order within three (3) business days and send you tracking information. Please refer to the carrier’s website to get the delivery notifications.
When I pay for my whole order, won't this automatically submit my campaign?
No. To submit your campaign you need follow the procedures under the Submit Order tab online.
How do I change my submission date?
Your submission date cannot be changed as it will affect your delivery window.
What if I need to change my address after submission?
Please either call us directly at 1-888-478-7397 ext. 1
for Seasonal Fundraising or 1-888-478-7397 ext. 3
for Group Savings, or email us at firstname.lastname@example.org
and have your customer number
What’s the seasonal program submission deadline this Christmas season?
The Purdys Seasonal Program’s final deadline is started below, no orders may be submitted from coordinators or their supporters beyond these deadlines.
- Group Order submission deadline: Nov 24, 2021 (Wed)
- Seasonal Fundraising Order submission deadline: Nov 30, 2021 (Tue)
When will my order arrive?
When you start your campaign, we provide you with a delivery window based on your location. When your campaign is submitted, you will receive a tracking number. Please refer to the carrier’s website to get the delivery notifications.
Are the chocolates limited to what is in the catalogue? Can we order items that are not part of the catalogue?
The selection is limited to the available chocolates in the provided program catalogues and on the Group and Seasonal Fundraising website.
Important: Products sold on Purdys.com are not included in the program. Purdys will not honour any purchases made outside of the program. This includes transactions done through physical Purdys shops and Purdys.com to count towards purchases against the Coordinator's campaign to earn profits or be eligible for discounts, including but not limited to rebate cheque, profit cheque, and bonus items.
Why Do I Need To Create A New Group Each Season?
Each Group is associated with one season, and one Group Order. Once your order has been shipped, your Group is closed. When you are ready to order for a new season, you will need to create a new Group. This will enable you to set the correct member deadline date, order delivery date and delivery address for your new order. As a member, you can still use your existing member account; you just need to join the new group created by your coordinator for the current ordering season.
What Is My Customer Number? What Is My Password?
Please call Purdys customer service for your customer number and password.
Can We Get Delivery To More Than One Location?
No. To keep our program costs low and pass on the savings to you each group can only select one delivery location, which must be within Canada.
I Paid For My Order - Now What Do I Do?
Coordinators: Once all your members have paid for their orders you must click on “SUBMIT GROUP” and follow the directions provided to select your bonus item and include any special instructions. Finally, SUBMIT your order to Purdys for processing and get ready to receive your order and distribute to members.
Members: Once you have paid for your order please refer to the member pick up date to receive your sweet chocolates.
THE QUESTIONS BELOW APPLY TO FUNDRAISING CUSTOMERS ONLY
How Do I Apply Profit?
To apply profit please go to “Pay for Orders” and click on “Defer payment to Pay by Cheque or Apply Profit”
Which Report Shows Me The Breakdown Of The Profit Per Student / Member?
When you login please click on REPORT/RECEIPTS (left side of page) and click on GROUP PROFIT REPORT.