COVID-19 FAQ

We rely on trusted courier partners to deliver our customer orders. We follow their guidelines in ensuring our customers and their delivery drivers are safe. The drivers have been instructed to have limited customer contact which means they will not come inside your home/office/school to deliver the order. However, they require an adult there to accept the order as they will need a first name and last name to release the order.

Unfortunately drivers aren’t equipped with cell phones and are unable to call before delivering.

If you haven’t submitted your campaign, you can change your delivery address online through the online dashboard.

If you’ve already submitted your campaign, please call us at 1-888-478-7397 ext. 1 and one of our agents would be happy to assist you.

If you haven’t submitted your campaign, you can change your delivery date online through the online dashboard. If you’ve already submitted your campaign, please call us at 1-888-478-7397 ext. 1 and one of our agents would be happy to assist you.

Once orders have left our warehouse, we’re unable to cancel your order as it has already been shipped and is on its way to you.

Please give us a call at 1-888-478-7397 and one of our agents can help with your order. At this time, we are only shipping replacements via our fulfillment centre and aren’t offering shop pickups.

We won’t be sending out a complementary box of chocolates this year due to limited staffing, reduced hours and safety precautions. We appreciate your understanding.

Unfortunately, due to COVID19 measures and our efforts to keep our teams and customers safe, we have suspended our wrapping services to reduce the amount of contact and handling of our products. Your orders will be delivered with our regular retail packaging.